Refunding Free Fire: how to make or order one

In this guide we are going to teach you how to how to request or make a refund Free Fire and that they return the money you have spent in the game, for example when buying diamonds.

What is a refund in Free Fire

A refund consists of refund of money for a purchase made and which you have regretted for any reason. They will refund your money, and you will return what you bought.

In the case of refunds of Free Fire, are usually for buying diamonds without consent or which we later regret.

When the refund is accepted and executed, what will happen to your account is that you will lose the amount of diamonds you bought, being able to leave your account in negative diamond numbers if you have already used some of the purchased diamonds. If this happens, your account will remain locked until you buy enough to have at least 1 diamond, as you would theoretically be in debt to Garena Free Fire.

We recommend that you carefully read the temporary suspension guidelines en Free Fire to know all the details, but the summary is the one commented in the previous paragraph.

Request refund Free Fire from Google Play

If you made the purchase from Google Play, can you do click here to request reimbursement by completing the form to which you will be taken. The steps will be the following:

1. Access the web by previously logging in to the Gmail account associated with the Google Play purchase.
2. Accept the conditions and confirm that the indicated email is correct.
3. Select the purchase of Free Fire which will be listed. Otherwise, click on "Purchase not listed" or confirm that the email address is really the one you used to buy.
4. Select a reason for refund: For example, "I bought this by mistake."
5. Briefly describe the reason you are requesting a refund. It can be a single sentence, you do not need to elaborate.
6. Complete the form by clicking on «Request refund«.

How to make a refund Free Fire through the official website

The steps you must follow to request reimbursement in Free Fire are the following:

1. Submit a refund request to the team of Free Fire through use this form.
2. Select the reason "I bought diamonds and did not receive them", "I bought an item and did not receive it" or "My problem is not on this list".
3. Fill in all the fields describing that you want to request a refund, as well as the date of purchase and your ID of Free Fire.

Next, we are going to help you fill out the form to which we have linked you so that you can fill it out correctly. These are the fields you must fill:

What should I write in the message?

You can put the problem in your own words, but we'll help you with this base template to get you started:

Good afternoon, I made a purchase of diamonds but I would like to receive a refund, since I bought it by mistake. Thank you.

What name appears on the account?

Es the username with which you are identified. For example, if you signed up for Free Fire using Facebook, surely you will find the name of your Facebook as the same as your user.

What is my Account ID?

The Account ID is a sequence of numbers that identify your account. It's a way of making sure they're dealing with the right user.

You can find your Account ID from Free Fire entering the game, and visualizing the field where your level appears in the upper right corner.

How to know the date of purchase?

The best way to know what date you made the purchase is by looking in your email when did you receive the confirmation email thereof.

If you can't find it, try searching your mail for the following words:

Free Fire

In the event that many emails appear, then try adding some more element that can identify it, such as «free fire purchase", "free fire purchase”, “free fire diamonds" or similar.

How do I know which payment method I used?

The same purchase confirmation email can give you clues about what payment method you used. Also, keep in mind the following:

• If the transaction ID begins with the letters GPA-0000 means the purchase was made through Google Play.
• If the transaction ID starts with all numbers (1724…) then the purchase was made through the App Store.

What is my Transaction ID?

The Transaction ID is the number that identifies your purchase. You can find it in the confirmation email that was sent to you when you made the transaction. It will usually be a sequence of many numbers, or start with "GPA" in case you have bought it from Google Play.

How long does it take to make the refund?

- Free Fire it may take up to 72 business hours to respond to your refund request. If after that time you have not received any response, we recommend that you try sending a request through use this form with the reason “My problem is not on this list” (it is the last option that will appear).

Where will I receive the refund?

You will receive the refund in the same account where you made the payment: Google Play balance, Apple Pay, bank transfer, prepaid card, among others.